TECHNICAL SUPPORT SERVICES


If your organization is facing challenges in technical support services, consider outsourcing technical support services to XCEL Resources. We have experienced technical support executives who apart from having technical knowledge are excellent customer support representatives. At XCEL Resources, we take 24/7 support services a step higher by making sure that we understand our customers' business environment, system variables and business requirements. All this equips us as an ideal technical helpdesk services partner.

XCEL RESOURCES'S TECHNICAL HELPDESK SERVICES

XCEL Resources Solutions provides global customers with 24x7, 365 days of Level 1, Level 2 and Level 3 technical support services to varied business to customer and business to business segments. Outsource online computer support services to XCEL Resources and we will address your call center technical helpdesk requirements with our stringent processes and efficient services.

CUSTOMER SALES AND SUPPORT SERVICES

  • Payment support

  • Resolving billing issues

  • Order processing/provisioning

  • Sales support


  • PRE-SALES SUPPORT SERVICES

  • Lead generation and qualification

  • Customer analysis

  • Information provision

  • Order management


  • POST-SALES SUPPORT SERVICES

  • Troubleshooting and problem resolution

  • Installation support

  • Warranty support

  • Return authorization

  • Desktop support

  • Application support


  • MANAGED TECHNICAL SUPPORT SERVICES

  • Network support

  • Remote network services

  • Remote server services

  • Remote infrastructure support


  • TECHNICAL SUPPORT SERVICES (LEVEL1 AND LEVEL 2)

  • Voice

  • Email

  • Online chat support


  • ENTERPRISE TECHNICAL HELPDESK SERVICES

  • Issue resolutions

  • Knowledge management

  • Application support

  • Reporting and decision support

  • Software support

  • Trouble ticket management


  • Our strategic call center technical support services provide include: Tier 1/ Tier 2 Help Desk for distributed and campus based users, pre-sales IT Help Desk, business application support, shrink-wrapped application support, service provisioning, managed services and high-end technical support.

    The call center technical support team at XCEL Resources

    With XCEL Resources you can have an instant access to a pool of experienced professionals in a sophisticated IT-enabled Call Center Infrastructure, to give you 24x7 technical support services within agreed-upon response times underpinned by SLAs. The technical support consultants from XCEL Resources work closely with customer teams in developing innovative solutions and resolving technical issues.

    They leverage the power of knowledge banks, technical resources and competency centers to come up with relevant and timely online computer support services. Our strategic call center technical support team ensures superior delivery of services through our rigorous recruitment, training and development programs.

    BENEFITS OF OUTSOURCING STRATEGIC CALL CENTER TECHNICAL SUPPORT SERVICES TO INDIA

  • Cost-effective online computer support services

  • Experienced and trained technical helpdesk executives

  • Call center technical helpdesk services on a 24x7x365 days basis

  • Flexible pricing methodology and pricing models

  • Improved customer support services

  • Streamlined business processes

  • Save on time, effort and resources
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