CRM applications arrive without configuration to meet the needs of your industry, team, and processes. If you’re just getting started with a new platform, our team can help you define scope, design the solution, build it to spec, deploy the application, import data, and improve processes as the system is adopted.
The use of CRM applications often changes and develops over time. Usage may evolve inefficiently without proper standards in place for architecture, governance, process automation, and data management. XCEL Resources has deep expertise customizing and redesigning CRM applications. We tailor a core set of proven methodologies to improve user experience, streamline process, and reduce administrative burden.
There are many risks involved in migrating or consolidating CRM platforms. Best practices in data management and process integration are crucial. If you’re organization is leveraging multiple CRM systems across sales, marketing and service teams, XCEL Resources can help you build a centralized platform. Our team works with you to break down silos, enhance reporting capabilities, and inspire collaboration.
PASSIONATE ABOUT CUSTOMER SATISFACTION
XCEL Resources is a company built around customer satisfaction. We believe it is the lifeblood of a sustainable software services business. In 2014, 167 out of 169 project customers surveyed responded that they were “Likely” or “Very Likely” to work with XCEL Resources again. That’s a 98.8% satisfaction rating!
This ultra-high customer satisfaction rate is only possible because we have an organization that is zealously dedicated to customer satisfaction. The CEO, the executives, project managers, developers, testers, account managers all have customer satisfaction as the #1 metric on their scorecard. At XCEL Resources, we can proudly attest that your satisfaction is our #1 goal. We hope you’ll give us a chance to partner with you and prove it to you as we have for hundreds of our other clients.