MICROSOFT DYNAMICS CRM


Microsoft Dynamics CRM is more than a solution package for customer relationship management. It combines a feature-rich CRM software package, with easy to use tools for user configuration and customization, and a state-of-the-art development platform for your own bolt-on functionality. The latter aspect is known in the trade as xRM, or Extended CRM. Microsoft Dynamics CRM provides robust capabilities in the areas of Sales Force Automation (SFA), Call Center/Customer Service, and Marketing.
Dynamics CRM has a highly intuitive user interface that integrates directly with Microsoft Outlook – delivering a familiar user experience and a rapid learning curve. Dashboard functionality enables users to manage their day from a single screen, and enables managers to set and monitor goals in real time. Integration with Microsoft SharePoint means that users can leverage rich document management and web portal functionality without leaving their CRM application. Multiple mobility options means that your team can access customer information wherever, and whenever, they need to. Dynamics CRM can be hosted in the manner that works best for your business (Microsoft hosted, partner hosted, or hosted in your own data center).
You already know the value of your customer relationships, but becoming a true customer-centric organization is difficult without the right tools. Microsoft Dynamics CRM, both on-premise and in the cloud, provides your employees with a cohesive way to attract, build, manage and sustain relationships with your customers. And they’ll love you for it.
In a socially connected and always-on world, Microsoft Dynamics CRM 2015 delivers differentiated and compelling customer experiences. With a reimagined user experience that is simple and intuitive, actionable intelligence at your fingertips and a pervasive connection to the people and resources needed, Microsoft Dynamics CRM 2015 makes work personal by helping people across sales, marketing and customer care departments to deliver amazing customer experiences.
Microsoft Dynamics CRM 2015 delivers a business application that delights users through experiences that are modern, seamless and device optimized. To do this, Microsoft has focused this release around the following themes:

Reimagined User Experience

  • Cleaner, faster, more intuitive interface drives productivity

  • Process Excellence and Agility

  • Agile process guidance lets you respond to rapidly changing business needs

  • CRM on the Go

  • Access what you need where you need it so you can connect to customers

  • Enterprise Collaboration

  • Work across boundaries to create the right customer experiences

  • Platform Enhancements

  • Robust platform capabilities to tailor your solutions

  • In addition, Microsoft Dynamics CRM 2015 continues to deliver all the functionality that has made it the industry leading CRM solution: Sales Automation

  • Improve sales planning, goal tracking and team management

  • Automate pipeline and lead management

  • Streamline proposals, contracts and invoicing

  • Seamless sales order integration with Microsoft Dynamics GP

  • Targeted Marketing

  • Create highly targeted lists to segment your marketing

  • Streamline campaign planning and simplify execution

  • Gain key insights for better, faster decision making

  • Seamless sales order integration with Microsoft Dynamics GP

  • Exceptional Service Delivery

  • Manage accounts with role-based permissions for easy collaboration

  • Simplify contract management and support

  • Integrate mobility for anytime, anywhere service delivery

  • Easily sync data between Dynamics CRM and Dynamics GP

  • Socially Savvy

  • Oulook Social Connector lets you manage all social activity within Outlook

  • Get Activity Feeds on your computer or mobile device so you’re always engaging

  • Excel Analytics tool shows you what you're customers are saying about you

  • XCEL Resources will extend the value of your Microsoft Dynamics CRM investment with flexible deployment and licensing options, and our Rapid Application Development team can even extend the functionality to manage nearly any unique relationsihp or situation you need. Contact us today to get started.