XCEL Resources's Inbound Call Center Services primarily focuses on maximizing business and profits for our customers. Our Inbound Contact Center Services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers.Phone answering services
800 answering services
Order taking services
Product information services
Up-selling and cross-selling services
Claims processing services
Billing queries services
Sales closure services
Order entry services
Scheduling sales demos services
Event scheduling services
Directory inquiry services
Payment collection services
Charge back handling services
Real time inventory status services
Ticketing sales subscription services
Rebate processing services
Insurance claims processing services
Product recall management services
Job dispatch services
Warranty registration services
Registration of event and trade show participants and prospects services
BENEFITS OF OUTSOURCING CONTACT CENTER SERVICES TO XCEL RESOURCES
Remote call monitoring facilities
Superior reporting capabilities
Enhanced market coverage
Domain expertise in account management
Experienced inbound call center professionals
Enhanced market testing capabilities
Save more than 50% on call center operating costs
Efficient transition management
Web-based reporting facilities
Latest inbound call center software
Excellent call handling
WHY OUTSOURCE INBOUND CALL CENTER SERVICES TO XCEL RESOURCES?
We have extensive experience in providing inbound call center outsourcing services to global customers in varied industries, such as travel, real estate, airlines and banking. Outsource inbound call center solutions to XCEL Resources and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition.
XCEL RESOURCES'S INBOUND CALL CENTER SERVICES
1. Expert Call Center Professionals:
We have qualified call center professionals who have extensive and relevant expertise in inbound call handling, answering service calls & ensuring customer satisfaction.
2. Competent training programs:
We provide efficient and relevant training programs to give our inbound call center employees a cutting edge, both in terms of linguistic ability to handle calls and process knowledge.
Our inbound call center infrastructure and company policies offer complete transparency in operations.
4. Extensive experience:
We have vast experience in supporting over 300 global partners in planning, designing and implementing call center networks.
5. 100% voice recording:
Our 100% voice recording ability enables us to view voice envelopes of customers and agents separately and find exceptions by analyzing data that is tagged with calls.
XCEL Resources Solutions helped one of its clients improve their call abandonment rate and increase client satisfaction ratings. Read complete Inbound Tech Support Services Case Study.