INBOUND CALL CENTER SERVICES


XCEL Resources's Inbound Call Center Services primarily focuses on maximizing business and profits for our customers. Our Inbound Contact Center Services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers.

We have extensive experience in providing inbound call center outsourcing services to global customers in varied industries, such as travel, real estate, airlines and banking. Outsource inbound call center solutions to XCEL Resources and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition.

XCEL RESOURCES'S INBOUND CALL CENTER SERVICES

  • Phone answering services

  • 800 answering services

  • Order taking services

  • Product information services

  • Up-selling and cross-selling services

  • Claims processing services

  • Billing queries services

  • Sales closure services

  • Subscription services

  • Order entry services

  • Answering services

  • Scheduling sales demos services

  • Event scheduling services

  • Directory inquiry services

  • Payment collection services

  • Charge back handling services

  • Real time inventory status services

  • Ticketing sales subscription services

  • Rebate processing services

  • Insurance claims processing services

  • Product recall management services

  • Job dispatch services

  • Warranty registration services

  • Registration of event and trade show participants and prospects services


  • BENEFITS OF OUTSOURCING CONTACT CENTER SERVICES TO XCEL RESOURCES

  • Remote call monitoring facilities

  • Superior reporting capabilities

  • Enhanced market coverage

  • Domain expertise in account management

  • Experienced inbound call center professionals

  • Enhanced market testing capabilities

  • Save more than 50% on call center operating costs

  • Efficient transition management

  • Web-based reporting facilities

  • Latest inbound call center software

  • Excellent call handling

  • WHY OUTSOURCE INBOUND CALL CENTER SERVICES TO XCEL RESOURCES?

    1. Expert Call Center Professionals:
  • We have qualified call center professionals who have extensive and relevant expertise in inbound call handling, answering service calls & ensuring customer satisfaction.

  • 2. Competent training programs:
  • We provide efficient and relevant training programs to give our inbound call center employees a cutting edge, both in terms of linguistic ability to handle calls and process knowledge.

  • 3. Transparency:
  • Our inbound call center infrastructure and company policies offer complete transparency in operations.

  • 4. Extensive experience:
  • We have vast experience in supporting over 300 global partners in planning, designing and implementing call center networks.

  • 5. 100% voice recording:
  • Our 100% voice recording ability enables us to view voice envelopes of customers and agents separately and find exceptions by analyzing data that is tagged with calls.

  • XCEL Resources Solutions helped one of its clients improve their call abandonment rate and increase client satisfaction ratings. Read complete Inbound Tech Support Services Case Study.
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